HomeMy WebLinkAboutresolution.council.024-20 RESOLUTION#024
(SERIES OF 2020)
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF ASPEN, COLORADO,APPROVING A PROPOSED
EXTENSION TO CONTRACT AMENDMENT 3 BETWEEN THE CITY OF ASPEN AND PUBLICIS SAPIENT AND
AUTHORIZING THE CITY MANAGER TO EXECUTE THE AMENDMENT EXTENSION ON BEHALF OF THE CITY
OF ASPEN, COLORADO.
WHEREAS,the City of Aspen has previously entered into a contract with Publicis Sapient for
services related to the support of a permits, licensing violations, and land use application management
sytem; and,
WHEREAS,there has been submitted to City Council a request to approve necessary
amendments to said contract (Project number contract number 2018-105, dated September 24, 2018)
for the purposes of providing the following additional services and functionality:
• Expert professional support services
• Automation, changes and system enhancements, as requested by staff and prioritized by
Directors
NOW,THEREFORE BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF ASPEN, COLORADO
That the City Council of the City of Aspen hereby approves the referenced amendment extension for the
continued development and implementation of the City's permits, licensing, land use planning, and
violations management sytem, between the City of Aspen and Publicis Sapient, and does hereby
authorize the City Manager to execute the amendment extension on behalf of the City of Aspen.
INTRODUCED, READ AND ADOPTED by the City Council of the City of Aspen on the 24th day of March
2020.
0J
Torre, Mayor
I, Nicole Henning, duly appointed and acting City Clerk, do certify that the foregoing is a true
and accurate copy of that resolution adopted by the City Council of the City of Aspen, Colorado
at a meeting held, March 24, 2020.
Nicole Henning, City Clerk
Page I1
EXTENTION OF AMENDMENT 3 TO ANNUAL VOD CONTRACT WITH
PUBLICIS SAPIENT
(contract number 2018-105)
March 17, 2020
Contract Support Provided
This amendment extends the contract with Publicis Sapient by$50,000.00 to continue funding for
ongoing technical support for the City's permits management system,Salesforce, until October 1, 2020.
Publicis Sapient will engage with Client to implement the services described below:
On-Demand Support Services
• User maintenance (adding and modifications, de-activating, password resets, role management,
profile management, public groups, queues)
• Security model management(record sharing, accessibility settings, password &session settings,
delegated administration)
• Configuration Changes (creation or modification of custom objects, record types, fields, workflows,
approval processes, page layouts, custom links and buttons, report types,Apps,tabs, labels,
validation rules, assignment rules, auto-response rules)
• Modification of standard objects (Ideas, Campaigns, Products,Assets, Contracts, Leads,Account,
Opportunities,Activities, Cases,Solutions, Users)
• Analytics support(creation, modification and management of views, reports and dashboards)
• Template support (create, edit email templates, mail merge templates, letterhead)
• AppExchange package support(installation, management or removal of AppExchange packages)
• Trigger Development(develop,test, deploy triggers that can be completed in 8 hours or less)
• Feature activation requests
• Data management(import of records; mass transfer; mass delete services. Assumes data is provided
by customer in formatted CSV file)
Out of Scope
Project work, including development of new applications or major functionality within an existing
application, automation of new processes, integration to new systems, change management and other
services not listed above are considered out of scope.
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Support Response Time
Publicis Sapient's technical support staff is available Monday through Friday, 6:00 a.m.to 6:00 p.m.
Mountain Standard Time, and will respond to all requests within the schedule below. With this
response, Publicis Sapient support staff will provide an estimated time for completion of the requested
work or a request for further clarification to facilitate its resolution.
While Service Requests are initiated online, when required, phone calls will be arranged.
Initial response • • I�I • Description
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*System down issues should be logged with Salesforce.
Rates and Staffing
This amendment incorporates new staff and discounted rates,for a broader-based group of Publicis
Sapient support. The staff roles and rates are:
Solution Architect: $190 per hour
Technical Architect: $190 per hour
Salesforce Consultant: 190 per hour
Developer: 190 per hour
Rates will be charged on a times and materials basis. Weekly reporting of hours and funding consumed
will be provided to the City.
LOE Estimates
Publicis Sapient will provide Level of Effort (LOE) estimates for work anticipated to take more than 5
hours of time to research and repair. In those instances, work can only start on the item after approval
by the City project manager.
Contract Cost
This contract is not to exceed $50,000. Payment will be made in advance of services being rendered.
Any unused hours will be rolled over into fu+„ro +rnr�+c/',.r rofiine4oA
Jason English �c�son( n,l(,v 03/17/2020
jason.english@publicissapient.com
Publicis Sapient Authorized Rep Name Publicis Sapient Authorize Rep Signature Date
Phillip Supino Community D velopment Director Date
&AL'c_& D 325 zbZC�
Sara Ott, City Manager Date
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Doc ID: 20200317171239870