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C7 a ❑� y OH Z Hill (/) W H LU H Q m❑-- (o �0 U 0 2 H 6 - W z 0 (n (7JJ 2 H EQ W O U H (n IN M V 6 co n co Order Number 91203678 Page 6 of 9 Initials: . ��•��...0 SIERRA SIERRA PACIFIC WINDOWS LIMITED WARRANTY ```.PwJ PACIFIC FOR WOOD/CLAD RESIDENTIAL PRODUCTS vow - WINDOWS Effective May 1, 2017 I. LIMITED WARRANTY FOR RESIDENTIAL PRODUCTS.This Limited Warranty for Wood/Clad shall mean cracking,peeling,delaminating,blistering,flaking,chalking in excess of a Products(the"Limited Warranty")is provided by Sierra Pacific Windows("SPW"),on the terms and numerical rating of six(6)(measured per ASTM D4214)or fading or change in color in excess conditions set forth herein solely for Residential Products as described herein. of five(5)Delta E units(calculated per ASTM D2244). A. General Eligibility of Residential Products.Subject to the other terms and conditions set forth F. Twenty(20)Year Limited Warranty:Wood Deterioration.Except as otherwise expressly herein,Residential products eligible for coverage under this Limited Warranty are limited to certain provided herein,SPW warrants that the wood components of a Residential Product,regardless residential wood and clad window and door products which were(1)manufactured by SPW on or of wood type,shall be free from material wood deterioration caused by decay or insect,including after May 1,2017,(2)purchased from a SPW salesperson or an authorized dealer of SPW,(3) wood rot,for a period of twenty(20)years from the original date of manufacture of such installed in a single family detached dwelling unit in the United States or Canada in a good and Residential Product workmanlike manner in accordance with any installation instructions or other specifications of G. Limited Warranty:Hermetic Seals.Except as otherwise expressly provided herein,SPW SPW,and(4)satisfying the other terms,conditions and restrictions contained herein("Residential warrants the air seal in Residential Products as follows: Products").Notwithstanding anything contained herein to the contrary,the Limited Warranty shall i. Twenty(20)Year Limited Warranty:Dual Insulated Glass Product.Except as otherwise not apply to,and SPW does not warrant,any Residential Product which is sold subject to another expressly provided herein,SPW warrants that the Dual Insulated Glass Product supplied express or implied warranty,whether provided by SPW or a third in its Residential Products will be free from the failure of the air seal due solely to defects party,or which is sold in"as-is"condition,as a sample or open box item,as a returned product, in workmanship or materials for a period of twenty(20)years from the original date of in defective,damaged,used,or previously sold condition or otherwise not in new,original manufacture of such Residential Product. and as-manufactured condition.This Limited Warranty is available to the original purchaser of an ii. Ten(10)Year Limited Warranty:Triple Insulated Glass Product.Except as otherwise eligible Residential Product and it is transferable to a subsequent owner of the same real property expressly provided herein,SPW warrants that the Triple Insulated Glass Product supplied in which such eligible Residential Product is installed,for the remaining warranty period of such in its Residential Products will be free from the failure of the air seal due solely to defects eligible Residential Product as set forth herein. in workmanship or materials for a period of ten(10)years from the date of manufacture of B. Limited Warranty for AAMA 2605 Powder Coated Finishes. such Residential Product. i. Thirty(30)Year Limited Warranty for Cracking or Checking.Except as otherwise expressly H. Ten(10)Year Limited Warranty:FeelSafeTM and Laminated Glass.Except as otherwise provided herein,SPW warrants that the coating on the metal cladding in Residential expressly provided herein,SPW warrants that the SPW FeelSafew or Laminated Glass in Products will be free from cracking or checking,when observed at a distance of ten feet its Residential Product will be free from any material obstructions of vision due to glass (10')from the metal surface and inspected at an angle of 90 degrees to the surface as set delamination from defects in workmanship or materials for a period of ten(10)years from the forth in AMAA 2605-11,resulting from defects in workmanship or materials for a period of date of manufacture of such Residential Product. thirty(30)years from the date of manufacture of such Residential Product. I. Five(5)Year Limited Warranty:Specialty Glass.Except as otherwise expressly provided herein, ii. Twenty-Five(25)Year Limited Warranty for Color Change.Except as otherwise expressly SPW warrants that Residential Products with custom or special glazings and/or other specialty, provided herein,SPW warrants that Residential Products will be free from color change custom or non-standard glass options not listed in our product literature or not generally and of more than seven(7)Delta E units in accordance with ASTM D2244 resulting from defects regularly manufactured by SPW,and all leaded or decorative glass Residential Products,shall in workmanship or materials for a period of twenty-five(25)years from the date of be free from defects in workmanship for a period of five(5)years from the original date of manufacture of such Residential Product. manufacture of such Residential Product. iii. Twenty(20)Year Limited Warranty for Color Change,Chalking,Adhesion Loss.Except as J. Two(2)Year Limited Warranty:Glass Stress Cracks.Except as otherwise expressly provided otherwise expressly provided herein,SPW warrants that the metal cladding in Residential herein,SPW warrants that all glass in its Residential Product shall be free from stress cracks Products will be free from color change of more than five(5)Delta E units in accordance from defects in workmanship or materials for a period of two(2)years from the date of with ASTM D2244,chalking in excess of a number eight(8)rating based on ASTM D4214, manufacture of such Residential Product. and adhesion loss(peeling),that materially and adversely affects the appearance of the K. Ten(10)Year Limited Warranty:General.Except as otherwise expressly provided herein,SPW surface to which the coating is applied when observed at a distance of ten(10)feet from warrants that each Residential Product,including its wood components,hardware,weatherstrip the metal surface and inspected at an angle of 90 degrees to the and standard screens which accompany the Residential Product(the"Components"),will be free surface as set forth in AAMA 2605-11,resulting from defects in workmanship or materials for from defects in workmanship or materials which unreasonably affect such Residential Product's a period of twenty(20)years from the date of manufacture of such Residential Product. normal functioning for a period of ten(10)years from the original date of manufacture of such iv. Coverage Terms.This Limited Warranty for AAMA 2605 Powder Coated Finishes provides Residential Product full coverage,in a manner consistent with Section III herein below,for fluoropolymer powder L. One(1)Year Limited Warranty:Specialty Screens.Except as otherwise expressly provided performance for the first twenty(20)years from date of manufacture.For the succeeding ten herein,SPW warrants that specialty screens(e.g.retractable screens,swing door screens) (10)years,SPW's responsibility for corrective action due to fluoropolymer powder failure will manufactured by others,not by SPW,for a Residential Product will be free from defects in be:years 21 through 24—60%;years 25 through 27-25%;years 28 through 30—5%. workmanship or materials which unreasonably affect such specialty screen's normal functioning Customers'percentage of responsibility for replacement product shall be calculated using for a period of one(1)year from the earlier of the original date of manufacture of such specialty current list price of items being replaced;customers'prorated responsibility for cost of repair screen or the date of manufacture of such Residential Product. is based upon SPW's invoiced repair costs;refunds will be based upon original purchase price of the product. II. LIMITATIONS,EXCLUSIONS AND DETAILS OF LIMITED WARRANTY. C. Ten(10)Year Limited Warranty for AAMA 2604 Powder Coated Finishes:Except as otherwise A. SPW Residential Products are manufactured to certain specifications and ratings,which may expressly provided herein,SPW warrants that the coating on the metal cladding in Residential include air and water infiltration,structural performance,thermal performance and/or sound Products will be free from color change of more than five(5)Delta E units in accordance transmission.The performance of installed windows and doors as noted on the labels with ASTM D2244,chalking in excess of a number eight(8)rating based on ASTM D4214,and showing National Fenestration Rating Council(NFRC)and Window and Door Manufacturer's cracking,checking or adhesion loss(peeling),that materially and adversely affects the Association(WDMA)Hallmark ratings can and will change over time due to environmental appearance of the surface to which the coating is applied when observed at a distance of ten conditions,installation technique,maintenance,normal wear and tear,and other factors (10)feet from the metal surface and inspected at an angle of 90 degrees to the surface as set forth beyond SPW's control.The initial ratings and specifications are furnished solely to assist the in AAMA 2604-10,resulting from defects in workmanship or materials for a period of ten purchaser in comparing products at the time of purchase and are not intended to warrant or (10)years from the date of manufacture of such Residential Product. guarantee specific field performance at those ratings or specifications as installed or over the D. Five(5)Year Limited Warranty for Anodized Finishes.Except as otherwise expressly provided life of the Residential Product.These ratings may also apply to single units only,not to mulled herein,SPW warrants that all aluminum clad Residential Product that has been anodized will be configurations. free from chalking in excess of a number eight(8)rating based on ASTM D4214,or fading or B. This Limited Warranty is limited solely to defects in workmanship and materials arising from change in color in excess of five(5)Delta E units based on ASTM D2244,each of which materially the production and manufacture of Residential Products by SPW.Whether or not any of the and adversely affects the appearance of the surface when observed at a distance of ten(10)feet above warranties apply,in whole or in part,to a Residential Product or are excluded shall be from the metal surface and inspected at an angle of 90 degrees to the surface as set forth in AMAA determined by SPW in its sole discretion.SPW will not be liable for,and some or none of the 611-12,resulting from defects in workmanship or materials for a period of five above warranties will apply to or cover problems,claims or liabilities,costs,expenses, (5)years from the date of manufacture of such Residential Product. damages or losses,or other damage or defects caused by,arising from,or related to,any of E. Two(2)Year Limited Warranty:Interior Finish.Except as otherwise expressly provided herein, the following: SPW warrants that all factory-applied interior paint and stain finishes in Residential Products 1. Failure to follow any directions,recommendations,maintenance and care instructions, will be free from material Finish Defects for a period of two(2)years from the original date of and/or guidelines set forth in SPW's Care and Maintenance Guide,any SPW Owner's manufacture of such Residential Product.For purposes of this Limited Warranty,a"Finish Defect" Manual for a Residential Product,the Anodized Care and Maintenance Guide,or any other guide,direction or similar publication otherwise established by SPW,found at sierrapacificwindows.com Effective 05/01/17 Order Number 91203678 Page 7 of 9 Initials: (collectively,the"SPW Guides"),or the failure to perform regular,normal or routine and other 33. Corrosion,wear or failure of hardware including loss of functionality in extreme conditions required maintenance to a Residential Product; including,but not limited to,seacoast or other corrosive environments,as well as based 2. Residential Products ordered or manufactured as a custom order,special product or otherwise on elevation,orientation,and altitude; manufactured according to specifications supplied by the consumer or to specifications other 34. Finish failures or corrosion of aluminum cladding or damage to other Components caused than SPW's standard specifications for a Residential Product; by contact with caustic chemicals or chemical fumes,including but not limited to industrial 3. Residential Products having dimensions greater than those listed in SPW's standard offering of cleaning agents,acid-based products,chlorine,salt spray,airborne pollutants,mortar, sizes; mortar cleaner,alkali hydroxides and brickwash; 4. Residential Products installed in applications or conditions exceeding their WDMA Hallmark 35. Obstructions of air flow to products,including draperies or storm panels; certified performance ratings,tested sizes and/or configurations; 36. Products purchased through SPW that are manufactured by a third party(e.g.electric 5. Any air infiltration or water penetration damage resulting from non-factory mulled or non-SPW operators,skylites,custom hardware)are not covered under the terms of this warranty. assembled Residential Products; Refer to product manufacturer's warranty for terms of coverage; 6. Improper handling or installation of Residential Products,including failure to follow SPW's installation 37. Damage occurring or arising from any reason other than a manufacturing defect by SPW, instructions and/or failure to install in conformance with accepted construction practices or applicable including,without limitation,installation or delivery; building codes; 38. Windows or doors sold with no hardware,special hardware or hardware to be supplied by 7. Installation of the window or door in its opening in a manner which is not plumb,square and true others; and adequately shimmed on all sides; 39. Problems caused by modification to the product by others(e.g.modifications made to add 8. Installation other than vertical(slope glazing); alarm systems or remote window operators); 9. Installations in sauna,swimming pool or hot tub rooms,boats,greenhouses or other rooms with 40. Failure to comply with any other provision of this Limited Warranty. high humidity conditions and installations in areas with direct,constant water contact,such as a C. Inert Gases.Residential Products may contain inert gas,intended to improve the thermal shower or in the path of sprinkler water; performance of the Residential Product. 10. Operational problems or problems related to water and/or air infiltration/leaking as a result of 1. The migration of an inert gas,such as argon,is a natural process that occurs over time improper or inadequate flashing,improper installation,flaws in building design or defects in and is not a defect.SPW provides no warranty with respect to the migration of an inert construction; gas. 11. Any Residential Products installed in any face barrier system or exterior insulation finish system 2. Argon gas within an insulated glass Residential Product will dissipate over time.The using stucco,synthetic stucco,or other materials,unless the owner can demonstrate to SPW's conditions of exposure and manner of use of the Residential Product will affect the rate satisfaction,in its sole discretion,that there is an effectively engineered system for the control of dissipation.The best manufacturing techniques cannot guarantee that the initial fill and drainage of water or moisture vapor; rate of inert gas will be maintained during the Residential Product's lifetime.SPW 12. Stress or strain due to building movement or settlement,including strain which is applied to the provides no warranty with respect to the dissipation,rate of dissipation or initial fill rate.If window or door by movement of the building or where provisions have not been made in accordance the Residential Product is fitted with a capillary tube system,it must be treated as if it is with sound industry practices for adequate expansion or contraction of framing members; entirely air filled.SPW provides no warranty with respect to the amount or percentage of 13. Products that have been altered or removed and reinstalled; argon remaining in the insulated glass unit or any thermal performance related to inert gas 14. Wood cellular structure failure for any Components with prolonged or excessive exposure to moisture at any time after manufacture. or soil,including failure to store the Residential Product upon delivery in a dry temperate environment D. Allocation of Risks of Residential Product Performance.Because some water infiltration must prior to installation; be anticipated in all construction,it is imperative that the wall system be designed and 15. Improper painting,staining,or field finishing maintenance of wood Components,or failure to apply a constructed to properly manage moisture and that the Residential Products be properly coating system meeting SPW's standards,recommendations or guidelines or sound industry installed.SPW is not responsible for,and provides no warranty with respect to,any claims or practices to bare wood surfaces within the lesser of thirty(30)days after purchase,or as otherwise damages caused by anticipated or unanticipated water infiltration;deficiencies in building specified by SPW; design,construction and maintenance;failure to install SPW products in accordance with 16. Prolonged exposure to weather in the unfinished and/or primed state; SPW Guides;or the use of SPW products in systems,such as barrier wall systems,unless 17. Minute fracturing or surface mars in finishes occurring during the fabrication process; management of moisture within the wall system is adequately incorporated within the design 18. Failures arising from the failure to periodically cap bead,check and replace weatherstrip and of the system,as determined by SPW in its sole discretion.The determination of the suitability caulking,and to perform regular,normal or routine maintenance of a Residential Product,whether of all building components,including the use of Residential Products,as well as the design and as set forth in the SPW Guides or otherwise; installation of flashing and sealing systems,are the responsibility of the buyer,owner,architect, 19. Variance in color,grain or texture of wood; contractor,installer,or other construction professionals and are not the responsibility of SPW, 20. Painting or staining of vinyl parts or weatherstrip; and SPW disclaims all liability with respect thereto.All risks related to building design and 21. Any Residential Product installed at an altitude higher than recommended by SPW,whether in construction,fitness or suitability of Residential Products for a particular purpose,or the the SPW Guides or otherwise: maintenance,installation,and use of Residential Products shall be assumed by the buyer 22. Any dual insulated glass Products manufactured without capillary tubes and installed at altitudes and/or owner in conjunction with the architect,contractor,installer,or other construction above 5000 feet without factory pre-approval.Triple glaze insulated glass professionals,and such parties waive and release SPW from any claims or damages related to Products manufactured without capillary tubes and installed at altitudes above 2200 feet; such risks. 23. Rattling of air space grilles; E. General Residential Product Disclaimers. 24. Scratches,imperfections or blemishes on glass surfaces that do not impair the integrity of the unit, 1. The performance of the exterior aluminum coated finish,hardware and/or Components or were not caused by SPW during the manufacturing process,or that do not materially affect may vary based on installation in extreme environments,including but not limited to normal vision or performance per the guidelines established by ASTM C1036; seacoast and other corrosive environments,as well as based on elevation,orientation, 25. Slight imperfections,color variations,wavy or shimmering distortions in the glass related to a altitude and other atmospheric conditions.Normal,regular maintenance of the product is laminate interiayer or heat strengthening of the glass; required to maintain the appearance,to extend the finish life,and to keep the warranty 26. Any insulated glass unit that has an after-market tint,UV block,or other film or coating applied; intact. 27. Damage to a Residential Product resulting from any reason other than a manufacturing defect by 2. Fading or color changes may not be uniform if the surfaces are not equally exposed to the SPW,including,without limitation,any such damage arising,in whole or in part,from any accident, sun and elements and such variation in fading or color is not considered to be a defect, abusive handling,misuse,or as a result of any cause beyond the control of SPW(e.g.vandalism, and SPW provides no warranty and hereby disclaims any and all liabilities with respect fire,flood,earthquake,acts of God or nature,war,civil unrest,natural causes and/or natural thereto. disasters,including earthquakes,floods,tornadoes,hurricanes,typhoons or hurricane or typhoon 3. Screens are intended solely as protection from insects and are not designed for or conditions,or any other cause beyond SPW's control); intended to provide safety protection or to prevent falling through an open window,and 28. Condensation,surface fogging or frost on exposed surfaces of Residential Products and any related SPW provides no warranty and hereby disclaims any and all liabilities with respect water damage which may occur as the natural result of humidity within the structure or due to thereto. changes in interior/exterior temperatures; 4. Window opening control devices("WOCDs")are not a substitute for careful monitoring 29. Door warpage of less than 1/4"as measured across the diagonals for doors up to 3'-6"x 7'-0" of children.WOCDs must be checked regularly,as necessary,to determine if they are and/or 3/8"for doors over 3'-6"x 7'-0".This does not refer to the relation of the door panel to operating properly.SPW provides no warranty and hereby disclaims any and all liabilities the frame or jamb in which it is hung.(NOTE:door warpage may vary as with respect thereto. door panels adjust to temperature and humidity in their installed positions.)Action on any claim for warpage may be deferred for up to twelve(12)months at SPW's option to permit conditioning of the III. WARRANTY RESOLUTION;EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. door to humidity and temperature ranges at the jobsite; A. In the event the product fails to conform to the express warranties described above within the 30. Door warpage on doors 8 feet and taller,if such doors do not have multipoint hardware; stated time period,the Residential Product owner's sole and exclusive remedy is that SPW will, 31. Doom with flat,low profile or ADA compliant sills will not be warranted against air and water at SPW's sole option and discretion,either repair or provide replacement Residential Product or infiltration; Components for any defective Residential Product or Component,or refund the original 32. Normal wear and tear and/or natural weathering of any surfaces,including discoloration of purchase price or original catalog list price,whichever is lower,of the defective Residential interior or exterior finishes,including hardware finishes; Product or Component.SPW may,in its sole discretion,substitute a current design for the original Residential Product or Component or otherwise provide a comparable Residential Product as a substitute.If SPW elects to provide a replacement Residential Product or Component,SPW will pay for the freight to deliver the replacement Residential Product or Component to the place where the defective Residential Product or Component was first Effective 05/01/17 Order Number 91203678 Page 8 of 9 Initials: delivered from SPW's factory.Any freight or delivery charges beyond that destination will vi. Any alleged tort claim,including but not limited to,claims for negligence,strict liability,or be the Residential Product or Component owner's responsibility.Provision of a replacement fraud; Residential Product or Component does not extend the warranty time period for the Residential vii. Any other claims,whether arising in equity or common law,and whether seeking Product or Component,and the warranty time period of the original Residential Product or damages,injunctive relief,specific performance,declaratory or equitable relief; Component shall continue to apply.SPW may,in its sole discretion,charge the Residential Product viii. Any dispute regarding the enforceability or applicability of this Dispute Resolution or Component owner a fee for performing an onsite inspection if SPW believes coverage under this Agreement or any term herein; Limited Warranty is not clear.SPW may,in its sole discretion,refund any such onsite inspection ix. Any dispute regarding the rights,duties and obligations of the parties with respect to this charge if the subsequent inspection by SPW reveals a defect which is covered by this Limited Dispute Resolution Agreement. Warranty. C. Agreement to Mediate.You and SPW agree that any dispute or claim arising out of the sale of B. As more fully set forth in Section IV below,the limited warranties set forth in Section I above are Residential Products,or otherwise relating to SPW,shall be submitted to non-binding mediation the sole and exclusive warranties provided by SPW with respect to Residential Products.As more prior to any arbitration proceedings.Either party may commence mediation by notifying the other fully set forth in Section III(A)above and subject to the terms of this Limited Warranty,the sole party in writing of its desire to pursue mediation and the subject of the dispute or claim.The and exclusive remedy is repair,replacement or refund.SPW cannot and shall not parties will cooperate with one another in selecting a mediator and in scheduling the mediation be liable for any other express or implied warranties,guarantees or representations related to a proceeding.The mediation will be held in in Sacramento,California,unless the parties agree Residential Product or other remedy made or provided by any distributors,dealers, otherwise.The parties agree that they will participate in the mediation in good faith. salespersons or other representatives of SPW in any manner,whether written or oral.NO SPW shall be responsible for paying the costs of the mediation.Each party shall be responsible PARTY IS AUTHORIZED TO EXPAND OR CHANGE THE PROVISIONS OF THIS LIMITED for their own attorney fees and expert fees,if any.All offers,promises,conduct and statements, WARRANTY IN ANY MANNER.SPW provides the Residential Products on an"as-is"basis. whether oral or written,made in the course of the mediation by any of the parties,their agents, SPW makes no other representations,statements of fact,promises,guarantees or other employees,experts and attorneys,and by the mediator,are confidential,privileged and warranties of any kind or nature,express or implied,with respect to the Residential Products. inadmissible for any purpose,including impeachment,in any arbitration or other proceeding Except as expressly set forth herein,SPW disclaims any and all other warranties,express or involving the parties,provided that evidence that is otherwise admissible or implied,including any warranty relating to workmanship,merchantability,fitness for particular discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the purpose,freedom from defects,or non-infringement. mediation. C. Limited Labor Coverage.In the event that SPW elects pursuant to Section III(A)above to provide D. Agreement to Arbitrate.In the event that a dispute or claim arising out of the sale of Residential for the repair or replacement of a Residential Product covered by this Limited Warranty,SPW will, Products,or otherwise relating to SPW,is not resolved through mediation,You and SPW at its cost and expense,provide the labor to repair or replace such Residential Product,the extent agree that such dispute or claim shall be resolved through binding arbitration.Arbitration shall and/or scope of said repair and replacement shall be decided by SPW in be conducted with JAMS,a private alternative dispute resolution business,pursuant to its its sole discretion,for a period of two(2)years from the date the Product was manufactured.SPW Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited shall not be responsible for,and shall not bear any cost or expense with respect to,any repainting, Procedures in those Rules. refinishing or similar activities related to or arising from the repair or replacement of any SPW shall be responsible for paying the costs of the JAMS arbitration.Each party shall be Residential Product.For purposes of clarification,SPW will not be responsible for any responsible for their own attorney fees and expert fees,if any.The arbitration will be held in costs or expenses related to labor for repair or replacement outside of the time period specified Sacramento,California,unless the parties agree otherwise.Judgment on the arbitration award may above. be entered in any court having jurisdiction. D. Notice of Warranty Claim.SPW must receive written notice,containing the information below and E. No Jury Trial.YOU AND SPW AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL AND at the following addresses,from a Residential Product owner claiming coverage under this Limited AGREE TO HAVE ALL DISPUTES HEARD AND DECIDED SOLELY BY THE ARBITRATOR Warranty within the warranty period and within ninety(90)days of the date the problem with the CONDUCTING THE BINDING ARBITRATION. Residential Product first became known,or should have been known through the exercise of F. No Class Action or Representative Action.YOU AND SPW AGREE THAT ALL DISPUTES reasonable care,to such owner.In the event that a Residential Product owner fails to comply with OR CLAIMS SHALL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS,AND SHALL NOT the foregoing,such Residential Product owner shall not be entitled to the benefits of any provision BE BROUGHT AS A REPRESENTATIVE OR CLASS ACTION.THE PARTIES AGREE THAT of this Limited Warranty.The notice of claim under this Limited Warranty must contain the THE ARBITRATOR SHALL NOT HAVE THE POWER TO CONDUCT THE ARBITRATION AS following information: A REPRESENTATIVE OR CLASS ACTION. 1. The Residential Product owner's name and telephone number; G. Limitations on Liability.You and SPW agree to waive any right to recover indirect,special, 2. The original order number; incidental or consequential damages or losses,including but not limited to,damages or losses 3. The address where the Residential Product is installed; from business interruption,loss of use,loss of business,loss of revenue,or loss of profits.You 4. A description of the Residential Product; and SPW agree to waive any right to recover punitive or exemplary damages.You and SPW 5. Proof of ownership of the single family detached dwelling unit in which the Residential agree that the arbitrator is not empowered to award such damages.Some states do not allow Product is installed; for the exclusion or limitation of incidental,consequential or indirect damages or losses,so this 6. The name of the SPW Salesperson or Dealer from whom the product was purchased. limitation may not apply to you. 7. A description of the defect and the date of first discovery of the claimed defect. You and SPW agree that in no event or circumstance shall the aggregate amount of damages awarded in arbitration(s)exceed the aggregate amount paid to SPW in connection with the sale The foregoing notice shall be delivered to SPW at: of the Residential Products;this limit applies regardless of whether damages are awarded in SIERRA PACIFIC WINDOWS SIERRA PACIFIC WINDOWS connection with one claim or multiple claims or one arbitration or multiple arbitrations,and Attn:Warranty Claim -Or- Attn:Warranty Claim regardless of the timeframe over which the claim(s)are made or arbitration(s)instituted. 11605 Reading Road/PO Box 8489 575 South Whelen Avenue H. Governing Law and Severability.This Dispute Resolution Agreement and the rights of the Red Bluff,CA 96080 Medford,WI 54451 parties hereunder shall be governed by and construed in accordance with the laws of the State of California,exclusive of conflict or choice of law rules.The parties acknowledge that this IV. DISPUTE RESOLUTION. Dispute Resolution Agreement evidences a transaction involving interstate commerce. A. In order to achieve a quick and final resolution of disputes,You and SPW agree that any dispute or Notwithstanding the provision in this paragraph with respect to applicable substantive law,any claim of any kind or amount arising out of the sale of windows,doors,and related or associated arbitration conducted pursuant to the terms of this Agreement shall be governed by the Federal products("Residential Products"),or otherwise relating to SPW,shall be resolved as follows, Arbitration Act(9 U.S.C.,Secs.1-16).In the event any aspect of this Dispute Resolution hereinafter"Dispute Resolution Agreement"or"Agreement": Agreement is found to be unenforceable or void,the remaining provisions of this Agreement shall i. The dispute or claim shall be submitted to mediation,as described herein;and remain in full force and effect. ii. If the mediation does not resolve the dispute or claim in its entirety,then that dispute or I. Opt-Out Procedure.You may opt-out of this Dispute Resolution Agreement within twelve(12) claim,or portion thereof,shall be resolved through binding arbitration,as described months from the date of manufacture of your Residential Product by visiting the website herein. www.sierrapacificwindows.com/optout and completing the form to opt-out of this Dispute B. Disputes and claims subject to this Agreement include,but are not limited to: Resolution Agreement. i. Any alleged breach of contract or breach of the duty of good faith and fair dealing; ii. Any alleged breach of warranty,express or implied; (For additional information,including SPW Guides,care and maintenance instructions,installation instructions iii. Any alleged construction defect,including any claims brought under Civil Code Section and previous warranties,refer to www.sierrapacificwindows.com or contact your local Sierra Pacific Windows 895 et seq.(generally referred to as"the Right to Repair Act"or"SB 800"); Service Center or Dealer. iv. Any alleged violation of federal or state law or regulation; v. Any alleged violation of consumer protection or unfair business practice; SINtRA PACIFIC WINDOWS ADrvuiaNa SIERRA PACIFIC �VUp�IRII, Effective 05/01/17 f/- \ /- \ 3 2 r _ r \ _ § \ \ \ a c \ § \ a n c & 0 °( °E N. E• ° °E ® ; z 2 2 oo \/ _ _ 0 C0 \{/ @/ I \/\\ / \ \ j \ /\\ / \ \ [ 7 6 e 6= 7 66 .. = e o=2 .. .. .. ) //0=0c_ji- «2*f} /j \- 0002 m0 oo m0 -- ) 2 \ Cs . • o § _ r - . 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