HomeMy WebLinkAboutresolution.council.075-95
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Resolution No, 1 5
(Series of 1995)
A RESOLUTION APPROVING A PROFESSIONAL SERVICES AGREEMENT
BETWEEN THE ROOT GROUP AND THE CITY OF ASPEN, COLORADO TO
PERFORM TASKS REQUIRED TO IMPLEMENT A NEW DATA
COMMUNICATIONS NETWORK FOR THE CITY OF ASPEN AND PITKIN
COUNTY.
WHEREAS, there has been submitted to the City Council a professional services
agreement between The Root Group and the City of Aspen, a true and accurate copy of
which is attached hereto as Exhibit "A";
NOW, THEREFORE, BE IT RESOLVED BY THE COUNCIL OF THE CITY OF
ASPEN, COLORADO:
That the City COUllcil of the City of Aspen hereby approves that professional
services agreement between The Root Group and the City of Aspen, a copy of which is
annexed hereto and incorporated herein, and does hereby authorize the City Manager of the
City of Aspen to execute said agreement on behalf of the City of Aspen.
INTRODUCED, READ AND ADOPTED by the City Council of the City of Aspen
on the thirteenth day of November 1995.
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JohnS. Be1lllett, Mayor
I, Kathryn S. Koch, duly appointed and acting City Clerk do certify that the foregoing is a
true and accurate copy of that resolution adopted by the City Council of the City of Aspen,
Colorado, at a meeting held on the eight day of May 1995.
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EXHIB IT 1
The Root Group, Inc.
Services Agreement
The Services Agreement (the "Agreemenf) is beIween The Root Group, Inc. ("The Root Group") with its principal
place of business at 4700 Walnut, Boulder, CO 80301 and The City of Asoen (legal name) with its principal
place of business at City Hall. 130 S. Galena St., Asoen. Colorado 81611 (" Clienf).
SERVICES
The Root Group will provide to Client the Services specified on a Work order, under the terms of this
Agreement.
II DEFINITIONS
2.1 "Work Order" shall mean The Root Group standard form for ordering Services and shall specify the
Services and applicable fees. Each Work Order shall be govemed by the terms of this Agreement and
shall reference the Effective Date specified below.
2.2 "Services" shall mean work performed by The Root Group for Client pursuant to a Work Order, agreed
to by the parties, under this Agreement. The schedule for Services will be agreed upon by the parties,
subject to the availability of Root Group personnel.
III CHARGES, PAYMENT AND TAXES
3.1 Fees for Services
Unless otherwise expressly specified in the applicable Work Order, Services shall be provided on a time
and material ("T&M") basis at The Root Group's T&M rates current when the Services are performed. If a
dollar limit is stated in the applicable Work Order for T&M Services, the limit shall be deemed an estimate
for Client's budgeting and The Root Group's resource scheduling purposes; after the limit is expended,
The Root Group will continue to provide the Services on a T&M basis, if a Work Order for continuation; of
the Services is signed by the parties.
3.2 Incidental Expenses
Client shall reimburse The Root Group for reasonable travel, lodging, communications and out-of-pocket
expenses incurred in conjunction with the Services.
3.3 Invoicing and Payment
The Root Group will invoice Client monthly, unless otherwise expressly specified in the applicable Work
Order. Charges shall be payable twenty (20) days from the date of invoice and shall be deemed overdue
if they remain unpaid thereafter. Any amount payable by Client hereunder which remains unpaid after the
due date shall be subject to late penalty fees of 1.5'7'0 per month from the due date until the amount is
paid. Client shall issue a purchase order, or altemative document acceptable to The Root Group, on or
before commencement of Services under the Applicable Work Order.
3.4 Taxes
The charges do not include taxes. If The Root Group is required to pay any federal, state or local taxes
based on the Services provided under this Agreement, the taxes shall be billed to and paid by Client; this
shall not apply to taxes based on The Root Group's income.
3.5 Covenant Against Contingent Fees
The Root Group, warrants that it has not been employed or retained any company or person to solicitor
secure this contract, that it has not paid or agreed to pay any company or person, other than a bona fide
Root Group, Inc. employee, any fee, commission, percentage, brokerage fee, gifts or any other
consideration contingent upon or resulting from the award or making of this contract. For a breach or
violation of this covenant, client may in its discretion deduct from the contract price or consideration, or
otherwise recover, the full amount of such fee, commission, percentage, brokerage fee, gift or contingent
fee.
IV TERM AND TERMINATION
4.1 Term
This Agreement shall commence on its Effective Date. Either party may terminate this Agreement at any
time by providing the other party with written notice. Any Work Order outstanding at the time of
termination shall continue to be governed by this Agreement as if it had not been terminated.
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4.2 Termination for Breach
A party may terminate a Work Order if the other party is in material breach of the Work Order and has not
cured the breach within thirty (30) days of written notice specifying the breach. Consent to extend the
cure period shall not be unreasonably withheld, so long as the breaching party has commenced the cure
during the thirty day notice period and pursues cure of the breach in good faith.
4.3 Effect of Termination
The parties rights and obligations under Sections 3.3, 3.4 and 4.3 and Articles V and VI shall sUlVive
tennlnation of this Agreement andlor any Work Order. Tennination of this Agreement andlor any Work
Order shall not limit either party from pursuing any other remedies available to it, including injunctive
relief, nor shall termination relieve Client of its obligations to pay all charges that accrued prior to such
termination.
V WARRANTY, REMEDY AND LIMITATION OF LIABILITY
5.1 Warranty
The Root Group warrants that the SelVices will be perfonned consistent with generally accepted industry
standards.
5.2 Limitations on Warranty
Client must report any deficiencies in the SelVices to The Root Group in writing within sixty (60) days of
completion of the SelVices in order to receive warranty remedies. The warranty herein is exclusive and in
lieu of all other warranties, whether express or implied, including the implied warranties of merchantabiiity
and fitness for a particular purpose.
5.3 Exclusive Remedy
For any breach of the above warranty, Client's exclusive remedy, and The Root Group's entire liabiiity,
shall be the reperfonnance of the SelVices. If The Root Group is unable to reperform the SelVices as
warranted, Client shall be entitled to recover the fees paid to The Root Group for the deficient SelVices.
5.4 Limitation of Liability
In no event shall either party be liable for any indirect, incidental, special, or consequential damages, or
damages for loss of profits, revenue, data, or use, incurred by either party or any third party, whether in
an action in contract or tort, even if the other party or any other person has been advised of the possibiiity
of such damages, The Root Group's liability for damages hereunder shall in no event exceed the amount
of fees paid by Client, under lhe applicable Work Order, prorated over a five year term from the Effective
Date thereof.
5.5 Indemnification
Subject to the limitation of iiabiiity set forth in Section 5,4 above, The Root Group agrees to indemnify and
hoid hannless the City, its officers, employees, insurers, and self-insurance pool, from and against all
liability, claims, and demands, on account of injury, loss, or damage, including without limitation claims
arising from bodily injury, personal injury, sickness, disease, death, property loss or damage, or any other
loss of any kind whatsoever, which arise out of or are in any manner connected with this contract, if such
injury, loss, or damage is caused in whole or in part by, or is claimed to be caused in whole or in part by,
the act, omission, error, professional error, mistake, negligence, or other fault of The Root Group, any
subcontractor of The Rool Group, or any officer, employee, representative, or agent of The Root Group
or of any subcontractor of The Root Group, or which arises out of any workmen'S compensation claim of
any employee of The Root Group or of any employee of any subcontractor of The Root Group, The Root
Group agrees to invesligate, handle, respond to, and to provide defense for and defend against, any such
liability, claims or demands at the sole expense of The Root Group, or at the option of the City, agrees to
pay the City or reimburse the City for the defense costs incurred by the City in connection with, any such
liabiiily, claims, or demands. The Root Group also agrees to bear all other costs and expenses related
thereto, including court costs and attomey fees, whether or not any such iiability, claims, or demands
alleged are groundless, false, or fraudulent. If it is detennined by the final judgment of a court of
competent jurisdiction that such injury, loss, or damage was caused in whole or in part by the act,
omission, or other fault of the City, its officers, or its employees, the City shall reimburse The Root Group
for the portion of the judgment attributable to such act, omission, or other fault of the City, its officers,or
employees.
103095
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VI
GENERAL
6.1 Non-Assignability
Both parties recognize that this contract is one for personal services and cannot be transferred, assigned,
or sublet by either party without prior written consent of the other. Sub-Contracting, if authorized, shall
not relif/ve The Root Group of any of the responsibilities or obligations under this agreement. The Root
Group shall be and remain solely responsible to the City for the acts, errors, omissions or neglect of any
subcontractors officers, agents and employees, each of whom shall, for this purpose be deemed to bean
agent of The Root Group to the extent of the subcontract. The City shall not be obligated to payor be
liable for payment of any sums due which may be due to any subcontractor.
6.2 Nondisclosure
. The parties may disclose to one another information that is confidential ("Confidential Information").
Confidential Information shall be limited to information clearly identified as confidential. Confidential
Information shall not include information which: (a) is or becomes part of the public domain through no act
or omission of the other party; (b) was in the other party's lawful possession prior to the disclosure and
had not been obtained by the other party either directly or indirectly from the disclosing party; (c) is
lawfully disclosed to the other party by a third party without restriction on disclosure; (d) is independently
developed by the other party; or (e) is disclosed by the operation of law. The parties agree to hold the
othe~s Confidential Information in confidence while the Services are being performed and for a period of
two years thereafter.
6.3 Software License
The Services provided under this Agreement may be in support of Client's license to use computer
software programs, owned or distributed by The Root Group, under a separate software license
agreement. The software license agreement shall govem all use by Client of such programs.
6.4 Ownership and Use of Work Product
The Root Group shall own all right and title to any new software written pursuant to this Agreement and to
all intellectual property embodied therein. The Root Group grants Client a fully paid-up, perpetual,
worldwide, non-exclusive license to use, modify, make copies of and distribute such new software.
6.5 Employee Conversion
During the term hereof and twelve (12) months thereafter, Client may not convert a Root Group employee
or contractor to Client's payroll.
6.6 Relationship between the Parties
The Root Group is an independent contractor; nothing In this Agreement shall be construed to create a
partnership, joint venture, or agency relationship between the parties. Each party will be solely
responsible for payment of all compensation owed to its employees, as well as employment related taxes.
6.7 Governing Law
This Agreement, and all matters arising out of or relating to this Agreement, shall be governed by the
laws of the State of Colorado and shall be deemed to be executed in Aspen, Colorado.
6.8 Jurisdiction
Any legal action or proceeding relating to this Agreement shall be adjudicated in the District Court of the
County of Pitkin, State of Colorado or The United States District Court for the State of Colorado. The
Root Group and Client agree to submit to the jurisdiction of, and agree that venue is proper in, the
aforesaid courts in any such legal action or proceeding.
6.9 Notice
All notices, including notices of address change, required to be sent hereunder shall be in writing and
shall be deemed to have been given when mailed by first class mail to the address listed in the applicable
Work order (if to Client) or to The Root Group address on the Work Order (if 10 The Root Group).
6.10 Severability
In the event any provision of this Agreement is heid to be invalid or unenforceable, the remaining
provisions of this Agreement shall remain in full force,
103095
6.11 Waiver
The waiver by either party of any default or breach of this Agreement shall not constitute a waiver of any
other or subsequent default or breach. Except for actions for nonpayment or breach of either party's
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Services Agreement
intellectual property rights, no action, regardless of form, arising out of this Agreement may be brought by
either party more than one year after the cause of action has accrued.
6.12
Non~Discrimination; penalty
No discrimination because of race, color, creed, sex, marital status, affectional or sexual orientation,
family responsibility, nal'onal origin, ancestry, handicap, or religion shall be made in the employment of
persons to perform, services under this contract. The Root Group agrees to meet all of the requirements
of City's municipal code, Section 13-98, pertaining to non-discrimination in employment.
6.13
Execution of Agreement By City
This agreement shall be binding upon all parties hereto and their respective heirs, executors,
administrators, successors, and assigns. Notwithstanding anything to the contrary contained herein, this
agreement shall not be binding upon the Client unless duly executed by the Mayor of the City of Aspen
(or a duly authorized official in his absence) following a Motion of Resolution of the Council of the City of
ASpen authorizing the Mayor (or a duly authorized official in his absence) to execute the same.
6.14
Entire Agreement
This Agreement constitutes the complete agreement between the parties and, except as provided in
Section 6.3 above, supersedes all previous and contemporaneous agreements, proposals, or
representations, written or oral, conceming the subject matter of this Agreement. Neither this Agreement
nor a Work Order may be modified or amended except in writing signed by a duly authorized
representative of each party; no other act, document, usage, or custom shall be deemed to amend or
modify this Agreement or a Work Order. It is expressly agreed that any terms and conditions of Clien!'s
purchase order shall be superseded by the terms and conditions of this Agreement and the applicable
Work Order.
The Effective Dale of this Agreement shall be
October 30. 1995
D,
Title
'103095
Executed by The Root Group:
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AuthOrized Signature
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Client: City of Aspen Effective Date: 1 0/30/95
ie
:)~ , Address: 130 S. Galena St. RG Project 10: C-9039
'\, Aspen, Colorado 81611 Client PO#: 502388,502389
Contact: Anne Chetham-Strode
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Phone: (970) 920-5085 RG Contact: Jill Nazimek
Fax: (970) 920-5197 RG Prjct Mngr: William Pachoud
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The Root Group, Inc.
Work Order
SERVICES
Network Design and Implemen-
taton as specified in the Network
Services Proposal for City of
Aspen/Pitkin County dated Octo-
ber 2, 1995.
RESOURCE
Root Group Staff
RATES / FEES
As specified in proposal.
All services performed on a time and material basis. All periods of time and dollar amounts for comple-
tion of services are estimates. Any additional hours or dollars necessary to complete the services
specified herein shall also be paid for on a time and materials basis as approved by client.
,
This Work Order specifies one complete agreement between Client and The Root Group for services and
this specification shall supersede all previous proposals, understanding, and representations, written or
oral, concerning the subject matter of this Work Order.
Executed by The Root Group:
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Authorized Signature
William A. Pachoud
Name
City Manager
Title
Chief Technical Officer
TItle
November 14, 1995
Date
November 14,1995
Date
The Root Group, Inc. 4700 Walnut Street, Suite.jlO;Boulder, CO 80301 Phone: (303) 447-8093 Fax: (303) 447-0197
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Network Services Proposal
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Prepared for
City of Aspen/Pitkin County
By
William Pachoud
Odober 2, 1995
(C) Copyright 1995, The Root Group, Inc.
All Rights reserved
ROOT
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1. Introduction '
The Root Group is pleased to be able to offer this proposal for network and system services to the City
of Aspen and Pitkin County (COA). It consists of a description of the current project, along with justi-
fications, time estimates, and prices, of a network design and implementation project, one whose goal
is to provide the City of Aspen and Pitkin County with a first class information sysfem optimized to
meet their needs.
2. Executive Summary
Project Overview
The City of Aspen and Pitkin County are engaged in a network project to replace their old information
systems with a new system that will provide an integrated, managed information structure. TIUs en-
tails designing and implementing the network at all levels, from physical wiring to applications, The
Root Group has been requested to assist in the design and implementation process. To date we have
assisted with several design and implementation tasks for COA, this proposal is a comprehensive re-
sponse to project design and implementation issues that were identified working with COA staff.
Terminology
We define, briefly, the network environment as the information structure that allows the user to create,
access, store, distribute and test information products to support the activities of the end users. To
summarize: operating systems and software, The network transport is defined as all the parts of the net-
work that allow for the movement of information between host computers on the network. ill other
words, software connectivity. The physical network is the tangible part of the network, consisting of ca-
bling, patch panels, hubs and all devices allowing physical connectivity. ill other words, hardware
connectivity.
To date members of the Root Group staff have:
. Worked with COA computer and network staff to determine functional requirements and net-
work project goals, on all three levels: network environment, network transport and physical
network.
. Reviewed or proposed design solutions for physical cabling plant, network topology,equip-
ment configurations, illtemetconnectivity and email system design.
. Implemented a prototype Sun server configuration and setup a prototype PC with TCP connec-
tivity.
. Given a brief tutorial on network filesystem design goals with COA staff.
This document makes recommendations for needed design and implementation tasks identified by
COA staff for:
Network Environment Tasks
. The design and implementation of a multiplatform, multimedia email system that will transpar-
ently connect all PC desktop systems, Unix servers and remote users together and all COA users
to the illternet.
Thll Root Group. Inc.
The City of Aspen Network Services Proposal- I
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. The design and implementation of a secure, redundant and distributed back-up system w / sup-
port for Oracle.
. Installation and configuration of PC-NFSpro PC clients and Solarnet PC-Admin system.
. Installation and configuration of a toolset for managing all networked HP printers.
. The design and implementation of a solid and documented network file system on which a sim-
ple yet highly functional software environment can be built. It will have support for databases,
PC desktops, network management and other needed functionality.' ' '
. An associated set of integrated software management and administration tools, allowing easy
expansion, fast upgrades, and minimal administrator intervention,
Network Transport Tasks
. The design, implementation and training for a comprehensive network management system,
. Installation and configuration of a remote communications server.
. Installation and configuration of the central router and all manageable hubs.
3. About The Root Group
Background
The Root Group, Inc. was founded in 1989 to develop tolal network systems for government and private institu-
tions. Using state of the art hardware and software products, The Root Group team of highly qualified profes-
sionals has been able to cover all aspects of network and system analysis including design, implementation and
integration. A significant strength of The Root Group has been its ability to design networks with special atten-
tion paid to all aspects of the architectural process, from wiring at the physical level to software development at
the application level. The tight integration of its specialized engineers has furthermore allowed the firm to pro-
vide cost-effective expertise, resulting in the fast and reliable delivery of computing environments crafted from
the ground up, with special attention to flexibility, maintenance, and ease of upgrade. The Root Group is partic-
ularly strong in enterprise network design, routing issues, TCPIIP protocols, XII, and system and network ad-
ministration in a diverse, distributed environment.
Steady growth, along with the realization that some network administration tasks needed tools unavailable com-
mercially, has led The Root Group to develop custom hardware and software solutions. These were soon devel-
oped into commercial products as demand increased and creative experts were added to the team. In 1992 The
Root Group entered product sales and, marketing and continued to round out the services of the company. The
sales team now provides a wide range of hardware and software products for UNIX, PC and Macintosh network
systems, including routers and hubs.
As The Root Group has expanded its services, and in order to meet the needs of a growing client base, education
and training programs have also been added. Today, The Root Group offers a variety of classes, designed and
customized to assist clients' staffs in their transitions to better managed, automated, and fully operational net-
works.
The Root Group constantly strives to provide the best network systems integration service possible. With each
layer of the OSI network model covered by experienced professionals exceptional in lheir area of expertise, with
our general experience in a wide variety of networking environments, and with our successful history of seamless
integration in small and large sites alike, we believe we are uniquely well-qualified to assist The City of Aspen
with its network project.
ThC/ Root Group,.Inc.
The City of Aspen Network Services Proposal - 2
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Qualifications
Network Applications: all aspects of PC. Macintosh, and Unix network application software. Information space
browsers, (Web, W AIS), file system designs, security auditing, heterogeneous mail and groupware integration, hackup
and disaster recovery implementations. system administration automation and tool installation.
Network Management: SunNet Manager, HP Open View, IBM Netview/6000. Experience in setting up integrated
network management systems in heterogenous (multi-vendor, multi-platform) environments.
Network Operating Systems and Protocols: PC - TCPIIP (PC-NFS, pcrrcP), LAN Manager, IPXlSPX, Macintosh
_ Appletalk, Unix - TCPIIP, DECNET & LAT.
Network Transport: load and application traffic studies, topology designs, monitoring tools, routing and bridging
analysis, designs, installation and maintenance, MAN and WAN connectivity, Internet links and ISDN connections.
Network Physical: wiring specifications & design, unshielded twisted pair, coax, fiber optics, architecture, hardware
specifications, network devices, TDR (time domain reflectometry), cable testing and certification for LAN use.
4. Detailed Task Descriptions
4.1 Email System
This task encompasses setting up a master email server on a Unix host, configuring all other Unix hosts
as subsidiary machines, installing a PC mail program on one PC and training COA staff so that they
can add new users and machines to the system.
. Install Sendmail 8 on all Unix servers
Sendmail8 is a replacement for the stock sendmail transport agent, it is both more secure and much
easier to configure. The items that need to be completed are:
. Build software package.
. Create configuration for master Unix internal email server.
. Create configuration for all subsidiary Unix hosts.
. Install on all hosts, test.
. Train COA SA staff on installation of Sendmai18 (pre-configured COA subsidiary package) for
future Unix servers in COA network.
. Install Post Office protocol Daemon on master server
The popper is a daemon that implements the Post Office Protocol. PC desktop email packages use
this protocol to retrieve messages that are stored on the email server. The items that need to be com-
pleted are:
.,' Build software package.
. Install on email master host, test
. Train COA SA staff on how to add new users and PC hosts.
. Install PC-Eudora on PC desktop system
PC-Eudora is a Windows GUI email reader that allows users to send and receive email messages
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The City of Aspen Network Services Proposal - 3
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the network from one master ,copy on a server, simplifying things enormously for the system admin-
istrators.
. Design network filesystem
. Identify all application and platform requirements.
. Design the filesystem, review w / COA staff and document it.
. ' Implement network filesystem
. Partition disks and move files as needed on all hosts.
. Install SUP on all Unix hosts, configure and test.
. Setup NFS mounts or equivalent for all PC desktop hosts.
. Install PC-NFSpro on PC clients.
. Install Solarnet PC Admin management system.
4.5 Network Management System
The scope of this task includes setting up an Integrated Network Management System (INMS) using SunNet
Manager (SNM), customizing the INMS, adding new utilities and Simple Network Management Protocol
(SNMP) Management Information Bases (MIBs), and training the appropriate staff.
4.5.1 Task Summary
Setting up a solid Integrated Network Management System (INMS) is critical for the success of the overall City
of Aspen network project. A good INMS offers several important advantages, including:
. Graphical views of network elements, such as geographic views, logical groups, functional groups, etc.
Automatic monitoring of important performance areas, including reachability of components, load factors,
traffic I error rates, operational statns, and others.
Showing current status of all elements. Elemeuts change colors, begin blinkiug, etc, when something note-
worthy has happened.
Access to ALL devices, regardless of vendor, platform, and access protocol; this is true for all but the "dumb"
(no intelligence) devices. Simple Network Management Protocol (SNMP) will be the primary access method,
but SunNet Manager supports a variety of other management protocols as well.
A single point of control for all relevant network devices; hub ports can be turned off and on, routers Can be
reconfigured, processes killed on individual hosts, etc.
Providing an integrated platform for adding other management tools and applications, such as 'Optivity' from
Bay Networks and 'Cisco Works' from Cisco; SunNet Manager cnrrently supports over 100 such applications
from third parties.
Gathering data for off-line analysis. The focus can be broad or narrow spectrum, and is useful for trouble-
shooting, performance analysis, and trend analysis. J
This project will include set up and customization of the Integrated Network Management System, as well as
training for the operations staff. Some of the overall goals include:
Installing a Sun network management system, including filesyslem layouts, basic user accounts, and other
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fundamental system requirements.
Installing SNM and adding all appropriate patches from Sun.
Customizing SNM to add new elements, include f1oorplans, incorporate additional vendor-specific MIBs, etc.
Building the SNM database, including views, individual COA devices, connections, etc,
Writing simple shell script tools to simplify and streamline SNM operation in the COA environment.
Setting up the operational environment, including event-monitoring, data-graphing and data-gathering
agents.
Developing a suite of automated analysis tools to be used as a basis for determining current network perfor-
mance and to isolate network problems.
Providing training to the The City of Aspen staff, customized for the COA environment.
4.5.2 Statement of Work
The task is divided into two phases: INMS setup and Training.
Integrated Network Management System Set Up
The goals of this phase are to make sure that SNM is installed & customized, and that additional resource,s and
utilities are added to improve the system for the The City of Aspen's environment. When finished, the INMS will
provide a solid platform for daily operations, performance analysis, and future utilities and applications. Specific
goals include:
o Install and set up the Sun system.
Work to be done will include testing the hardware, partitioning the disk(s), loading the operating
system, setting up some user accounts, configuring and testing the network connection, and setting
up an appropriate name service. Other administrative issues such as backups, accessing network
printers, and other ongoing items will be discussed.
o Install SunNet Manager (SNM).
This is basic off the shelf installation of SNM.
o Install the latest patches.
This includes patches for SNM and other relevant subsystems such as the window system.
o Define new SNM element types.
SunNet Manager allows the creation of new network elements (components, views, connections,
etc); new elements to be added might include:
o Bay Networks hubs.
. Cisco routers.
o PCs and Maes.
o City views.
o Building views.
o Incorporate building floorplans and other maps into the SNM database.
This depends upon receiving electronic images of appropriate floor plans, etc. from the The City of
Aspen.
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. Incorporate other SNMP MIBs into SNM.
This includes the following devices:
. Sun UNIX (RG will supply).
. Cisco routers (RG will supply).
. Bay Networks' hubs (RG will supply all currently available).
. Other devices of interest (COA will supply or specify for The Root Group to supply or create).
. Build the SNM database.
This effort may involve using the SNM Discover tool, using existing COA databases, or other tech-
niques to build a database of views, components and connections. Components will be located in
geographical hierarchical views to indicate physical location, in logical network views to indicate
network position, and possibly in other groupings as well (by functions, by vendor, etc.).
. Write shell script tools.
This will simplify and streamline SNM operation in the COA envirorunent. These tools will assist
in the day to day operations of network maintenance and will be customized for the needs of the
City of Aspen.
. Customize the Discover Tool.
The SNM Discover Tool can be used to probe the network and empirically determine what ele-
ments are there, determine their basic capabilities, and add them to the SNM database. Customiz-
ing this utility will make it more accurate in determining the identity and nature of devices.
. Define all event-monitoring agents.
An event agent polls an individual target for performance/status information, then compares the
returned value against a preset threshold; if the threshold is exceeded and event is generated. The
first step of this section will be to talk to the operations staff and systems architect to determine
which devices and performance thresholds should be monitored. Each agent also specifies the ac-
tion(s) to be taken by the INMS.
. Set up predefined agents.
"Predefined agents" are agents which are already set up to poll data and to do useful things such
as graph or log the data; all mundane details such as attribute names, polling intervals, etc. are al-
ready set. These agents can be thus quickly deployed by operations staff to assist with troubleshoot-
ing and other tasks. Besides individual predefined agents, groups of predefined agents will also be
defined; these groups of agents can all be started at the same time to do larger tasks such as graph-
ing performance on ALL routers simultaneously.
. Set up the off-line data-gatheringsystem.
These utilities, written by The Root Group, allow performance data to be logged on an onCgoing
basis for later analysis; it uses the UNIX 'cron' utility to automate data collection and archival. Since
it works independently of the GUI-based SNM console, it is not dependent upon the SNM-console
being active, and is thus more robust. For example, this system might be used to gather specific per-
formance data from key routers, hubs and hosts between the hours of 7:00AM and lO:OOPM, on
weekdays. The logged data can be analyzed with the SNM browser and grapher utilities, or other
third-party applications such a~ SAS CPE.
. Develop a suite of automated analysis tools.
These tools will greatly simplify the task of analyzing data gathered from the network. This infor-
mation will be used as the basis to determine current network performance and to isolate network
problems. Use of this information, analyzed over a period of time will help make COA staff aware
of network limitations well in advance of reaching the functional limits of the network. Decisions
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of this nature will be based on certain parameters which will be used as indicators of network per-
formance.
. Produce a Network Operations Handbook.
This handbook will explain the customized reports that the INMS will produce, their monitoring
schedule, give interpretation guidelines, and suggested future extensions. The reports and the
handbook will combine to give COA network operations staff a simplified trend analysis capabili-
ty. This will ensure that COA staff can predict when the network is running out of bandwidth and
can proactively respond.
. Produce a Project Summary Report.
This report will outline what was accomplished, suggest areas for future work, and supply a "road-
map" of the current INMS to indicate locations of files, descriptions of new utilities, etc.
Training
The City of Aspen's INMS will be a powerful, yet complex tool. Training for the appropriate staff is critical in
order for it to be used effectively. The first three courses suggested below are very important; the last course
would greatly improve the ability of the operations staff to use all of SNM's capabilities, especially in the COA
environment. It is important that the operations staff receive the most important training (first two classes), even
if COA elects to use someone other than The Root Group to provide the training.
. SunNet Manager Basics
This three-day class will occur onsite, using the COA Integrated Network Management System and
production environment. Section sizes should be limited to six persons. This class covers all aspects
of SNM 2.2.2 installation, customization and operation. See "Resources" section.
. TCP/IP protocols
This one-day class covers Ethernet, Token Ring and FDDI fundamentals, IP addressing, IP routing,
detailed discussion of all lower-layer protocols, and functional descriptions of all upper-layer pro-
tocols. See Appendix B ("TCP lIP Class Syllabus"). '
. Advanced SunNet Manager
This option would empower the COA staff to further customize SNM to their particular needs as
the network undergoes future expansion. This class is intended for the SNM "power user", and
delves into little-known tricks and creating new utilities. Topics include:
. Using SNM to troubleshoot "real world" problems.
. Writing shell script utilities and incorporating them into SNM.
. Modifying and using the startagents utility to routinely gather performance data.
. Using the SNM browser and grapher utilities to analyze historical data to determine problem
areas and establish performance baselines.
4.5.3 Deliverables
Upon completion, The City of Aspen will have the following deliverables in hand:
A fully customized and operational SunNet Manager-based Integrated Network Management System.
A database containing all appropriate elements of the COlA network.
Additional SNMP Mms integrated into the INMS to control other vendors' devices.
Additional man pages for each new MIB.
A final report detailing what was accomplished.
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A "roadmap" showing the Idcation of all INMS files and subdirectories, and briefly explaining the signifi-
cance of each.
Training materials from classes supplied by The Root Group.
A suite of custom software tools designed to quantify network performance based on several indicato(S, The
information provided by these tools would be summarized (in tables and graphs) in order to assist in the eval-
uation of network performance.
4.5,4 Resources
The City of Aspen is expected to supply:
A $uHable place to install the Sun system; the system does not need a "computer room" environment- an of-
fice environment is sufficient.
A simple work area, including a desk and chair; access to a phone would be greatly appreciated. If the work
area is different than where the Sun is installed, an XII-window server system will also be necessary.' These
things will be needed on the first day.
A user account on all appropriate UNIX hosts. This will be needed within two days of starting.
. Occasional root access to all UNIX hosts; this would ideally be handled through 'sudo' or a similar !utility;
This will be needed immediately, and will be necessary throughout the project.
Access to a CD-ROM drive and an 8mm or 1/4" tape drive on a Sun host.
Telnet access to all Cisco routers; occasional 'enable' access will be necessary. This will be needed within
three days of starting.
SNMP access to at least one of each SNMP-capable devices. This means access to at least one Bay Network's
hub, one cisco router, etc. This will be necessary within four days of starting.
SNMP access to ALL SNMP-capable devices. This will be necessary within 10 days of starting.
Access to electronic ASN.l-notation Management Information Bases (Mills) for any other desired devices.
Access (for training) to a conference room or other suitable place where a suitable number (at least one for
every two students) of desktop workstations or X-terminals can be located. The room should also have a
whiteboard.
FIP access to the Internet would be very helpful, but is not strictly necessary.
The Root Group will supply:
Sun, Bay Networks and cisco SNMP MIDs.
Sun patches (via Sun).
455 Task Summary
The Integrated Network Management System will be a critical component in the overall City of Aspen network
project, and will have a major bearing on the overall success of the project. The INMS will provide feedback to
the operations staff from virtually any part of the network, in real time or logged for future analysis; it will also
automate and streamline many tasks, such as event monitoring. The INMS also acts as a platform for adding other
utilities and applications in the future. Simply put, a good INMS in the hands of a properly-trained staff is a pow-
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erful tool; a poorly installed or inadequate INMS can actually be a drain on the operations staff.
4.6 Remote Access System
This system allows home users or other commercial or governmental entities to connect to the COA
network, either by terminal sessions, or protocol level connections. The design of this system has been
done and only implementation support is needed.
. Implement remote access system
. Install the remote access server in the network, install and configure modem banks, test.
. Setup all needed user accotmts and security logging.
. Tutor COA staff on the operation of the remote access server.
4.7 Hub and Router Installation
The installation of the hubs and router will be last step in activation of network connectivity at the
transport leve1.Install the remote access server in the network, install and configure modem banks,
test.
. Implement remote access system
. Install all hubs (-20) and router, configure, test.
. Setup all needed user accounts and security logging.
. Tutor COA staff on the operation of the router and hubs.
5. Time Estimates
The Root Group does not use fixed-price bids on projects of this sort. Instead, we offer reasonable estimates for
each section as precisely as possible, and invoice only for the amount of work actually done. This approach has
several benefits:
The project costs honestly reflect the actual effort expended; COA does not have to pay for "padding~'. The
more "fuzzy" the estimates, the more padding is necessary for a fixed bid.
If, during the project, the effort looks like it will exceed the estimate, the Root Group will immediately notify
COA so that more resources can be allocated, or the scope of the project altered.
If the actual effort is less than the estimate, COA pays only for the actual effort.
It is easy to alter scope or direction of the project in progress if that becomes necessary.
The City of Aspen may at its' discretion add or delete tasks. If new tasks are added the Root Group
will be happy to provide time estimates for their completion.
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Task Section
Time Estimate
Email System
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Build Sendmail 8 package, create configs:
Install Sendmail 8 on all UNIX hosts:
Train COA staff on Sendmail 8 operation:
Build POP server package:
Install on master mail server:
Train COA staff on popper operation:
Install PC-Eudora on one PC:
Train COA staff on Eudora installation:
Task Total:
BackuD Svstem
Identify system requirements:
Design number of servers and capacity:
Chose appropriate software and hardware:
Install hardware and software on all backup servers:
Install client backup software on Unix and PC host (1 ea.):
Train COA staff on installation and operation of system:
Task Totael:
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1.75 days
0.5 days
0,25 days
2.5 days
2.75 days
7,75 days
10,5 days
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Install Jetadmin:
Tntor COA staff on Jetadmin operation:
1.0 days
Network Filesystem
Identify filesystem requirements:
Design filesystem and review wI COA staff:
Docnment filesystem:
2.75 days
Partition disks and move files 011 all servers as needed:
Install SUP on all Unix host, configure and test:
Install and configure PC-NFSpro on one PC client:
Install and configure Solarnet PC-Admin:
Setup NFS mounts or equivalent for one PC desktop host:
Tutor COA staff on operation of PC-NFSpro and Solarnet:
Tutor COA staff on operation of PC-NFSpro and Solarnet: 7.0 days
Train COA staff on operation of SUP: 0.5 davs
Task Total: 10.25 days
Network Management System
Initial Sun system setup:
Install SunNet Manager (SNM):
Install the latest patches:
1.5 days
Define lIew SNM element types:
Incorporate floorplans I maps into the SNM datahase:
Incorporate other SNMP Mms into SNM:
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Build the SNM database:
Write shell script tools:
Customize the Discover Tool:
Define all event-monitoring agents:
Setup predefined agents:
Setup the off-line data-gathering system:
Develop automated analysis tools:
Produce a Network Operations Handbook:
Provide "SunNet Manager Basics" training:
Provide "TCPIIP protocols" training:
Provide" Advanced SunNet Manager" training:
Produce a Task Summary Report:
Final Presentation:
Task Total:
Remote Access
Install the remote access server, configure:
Setup all needed user accounts and security logging:
Tutor COA staff on remote access server operation:
Hub and Router Install
Install the hubs and router, configure:
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Setup all needed user accounts and security logging:
Tutor COA staff on hub and router operation:
3.5 days
3 days
3 days
7 days
3 days
3.5 days
1 day
3.5 days
3 days
32 days
1.5 days
7 days
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6. Pricing:
All work is accomplished on a time and materials basis. The City of Aspen will be billed only for actual hours
worked. Additional effort beyond the estimated time can be provided if expressly authorized by the City of As-
pen. The rates for these services are:
. Training: $1,500/ day
. On-site Consulting: $1,000/ day
The Root Group is able to offer a 10% discount to COA, based on the total volume of work.
The discounted on-site rate is thus: $900/ day
Rates, discounts and estimates assume that the project will be awarded in its entirety with the exception of
training, as described in this proposal. Alterations to the scope or magnitude of the effort will affect dis-
counts and time estimates. The Root Group will be happy to modify this proposal if uecessary.
Additional expeuses as required, for example food and lodging.
Cost Estimates:
. Onsite consulting:
. Training:
64.25 days @ $900/day =
8.5 days @ $1500/day =
TOTAL:
$57,825.00
$12.750.00
$70,575.00
Thll Root Group, Inc.
The City of Aspen Network Services Proposal - 14
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