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HomeMy WebLinkAboutcclc.min.06051996 COMMERCIAL CORE & LODGING COMMISSION JUNE 5, 1996 COMMISSIONER COMMENTS ................................................................................................................ 1 PAWW -SUZI KASARDA ............................................................................................................................ 2 KATIE MARSHALL - PR PROGRAM ...................................................................................................... 4 UTE MOUNTAINEER - GLENN PARKER .............................................................................................. 6 10 COMMERCIAL CORE & LODGING COMMISSION JUNE 5. 1996 Meeting was called to order by vice-chairman Don Swales, with Jack Stanford, John Starr and Warren Ryan present. Bill Dinsmoor and Jon Busch were excused. COMMISSIONER COMMENTS Jack stated that he experienced good PR on the street from our Parking and Transportation department. Warren mentioned a bike program that was implemented in Portland Maine and possibly it could be implemented in Aspen. Bill Erring, Assistant City Manager stated that he has the video on the program and CCLC could view it at one of their meetings. Don asked about the clown ordinance. Bill stated that it was on the council agenda but Was pulled and council desires another committee to look at. the ordinan, ce again. Bill Erring stated that the Elk's is bUying their bwn compactor that Pack'm can unload and it will be put on their own'Property. Barbara Umbreit, Public Relations Director for the City of Aspen requested a volunteer from the CCLC to attend the DEPP meeting. Jon Busch asked that he be replaced due to numerous other obligations. John volunteered to be the CCLC liaison. He was also appointed as a citizen on the DEPP. ~' Barbara stated that she had no problem with John representing the CCLC. Jack asked if Rugby was going to be reviewed by the CCLC as he had made formal complaints in the past~ Staff stated that they would look into it. · COMMERCIAL CORE & LODGING COMMISSION JUNE 5. 1996 PAWW -SUZI KASARDA Suzi Kasarda represented People Allied With Wildlife. She stated that she protests steel jawed traps in Colorado. Last year 1,058 licensed trappers killed over 40,000 Colorado fur bearing animals. The purpose of trappers is to make fur coats and two out of three animals are animals that are not intended to be fur bearing animals. Steel jaw trapping is presently against the law in 60 countries world wide and in Florida it has been outlawed for 25 years. Colorado is supposed to be the most beautiful country for its wilderness and wildlife and yet we allow this trapping to go on. She stated that we need to stand by our wilderness and beauty. She requested a table on the Hyman mall in order to continue to cO'llect voter signatures. Don stated that he was very much in sympathy with what Suzi was trying to do. In the past we have been reluctant togive a table to anyone with a specific cause. He also stated that first amendment rights allow anyone to walk around and get signatures for her petition. John Starr stated that he felt the post office would be better suited for a table. Warren stated that the CCLC represents both,the community and the mall merchants and if they left everyone who had a good causes have a table on the mall you wouldn't be able to walk down the mall. He also stated that the CCLC allows community oriented events' associated with Aspen such as Ducky Derby. Suzi asked where an appropriate place would be. Warren stated that the post office would be appropria[e. Jack stated that federal regulations allow people to petition at the post office. You would also encounter all registered voters. The constitution would protect you and allows you to petition.'~ Jack updated John on the delivery truck i~sue. He stated that the intent is to get the delivery trucks off the street after 11:00 a.m. After 11:00 a.m. the COMMERCIAL CORE & LODGING COMMISSION JUNE 5. 1996 axle size would be restricted and also afte~r 1 i :00 a.m. they would have to park in the alley. Any truck Parked on the St~eet wOuld be ticketed. Jack stated that at the meeting they met with'food delivery people, a beer distributor etc. and the beer distributors indicated that they could go to a smaller truck. Warren stated that the biggest problem is the LIPS trucks as the town depends on them and they felt they could not be regulated because of delivery schedules. He stated that the CCLC will need to figure out a way that they can operate. Jack stated that they could use the alleys. Warren stated that the idea is to make th~ town more pedestrian friendly and eliminate cars and trucks when possible. Also, to make the streets and alleys more free flowing. John asked what the status was of the pathway?ehind the Grill that goes to Monarch Street. Jack stated that it is an alley and the Board would like it widened and have tracks come down straight across to Monarch. John stated that he was totally opposed t9 that idea. He feels that area is a pedestrian way and should stay that way. He also stated that is one of the reasons he joined the Commission to address that alley and make sure it remains a pedestrian way. He also feels trucks and vehicles should be kept of it. Jack stated that the alternative would be to have vehicles turn right over the fountain and the main mall and go out. John asked why they had to go that way at all. Jack stated that is what occurs until we find finother solution. COMMERCIAL CORE & LODGING COMMISSION JUNE 5, 1996 Tim Ware, Parking & Transportation supervisor stated that the path is wide for emergency vehicles as there is no alley a~ all. Over the years people used it for deliveries and it was never intended for that. John stated that traffic chews up the grass in that area. KATIE MARSHALL - PR PROGRAM Jack stated that Katie was invited to discuss our idea of PR training. Katie is the training director for the Skiing Company for their employees. This committee has been looking into the possibility of establishing a professional program for all city employees that have any contact with pedestrians. We would like to include people who are issuing parking tickets and the police. There is an existing program but it does not run as frequently as we would like it to. Sometimes people come on board and they have missed the last training session. Possibly do a program that would run every thirty days. Katie asked what PR meant to the Board. Jack stated educating as quickly as possible,..He stated the CCLC does not want this a week long ordeal. Jack also stated that this could be a program to include other businesses, a service that ~e would like extended. There has also been talk for some time with th6~ACRA that a program be established for their members. The presentation ora chair lift operator has greatly improved with the program that Katie has done. Also the ambassador program was successful. We need a program for confrontation. Tim Ware stated that it would be a different program for a parking officer than for a cashier. Jack stated that the program should be mandatory and that no one gets a ski pass unless they attend the session. · ~' Don stated that some areas are job specific. 4 COMMERCIAL CORE & LODGING COMMISSION JUNE 5. 1996 Jack stated that the issue is how d° you treat ~a PerSOn whether you are selling a T-shirt or a bag of popcorn. Katie stated that she moved here from Orlando Florida and they had a program that was an entire community effort to raise the quality of customer service. They dealt with anyone who was a member of the chamber so it was more hotels etc. The program was ongoing. The first session was 1/2 day and then a month later they met again. Continuity was the key and that particular program went on for three years. There was an opportunity for individuals to come back with examples of things that happened and how they could deal with the situation in the future. Katie also stated that someone needs to head up an ongoing program and possibly people within the city could be designated as trainers and continue it on. She also stated that the idea of making sure someone goes through some type of Aspen awareness customer service type of a program before they are eligible for certain discounts is a good idea. It is s6inething'positive. Don stated that he is not sure that the CCLC should be the parent group to get this started. He felt the ACRA should gel !nvolved. Jack stated that 80% of the Chamber of COmmerce is in the commercial core. ~ Don stated that the CCLC could emphasize the program but not be the parent group. Jack stated that the CCLC should catalyze this program. He also stated that the CCLC does not have to run the pro,am but approach the ACRA and say they are concerned. ~ Bill Efting stated that a meeting should be formed to see if anyone will buy into the idea. Budget time is coming up and ~eed money Would probably get approved. This program would effect everyone. It is customer service that keeps visitors coming here. John stated that a meeting is clearly the right way to go as the CCLC cannot drive this program on their own. 5 COMMERCIAL CORE & LODGING COMMISSION JUNE 5, 1996 Katie stated that the CCLC should be involved with ACRA and they have done training in the past but generally they have been one day training and not gearing toward line employees but dealing with managers. Jack stated that the city would be involved and they have a training budget in existence. Tim Ware stated that their dept. is not the only one having trouble finding good training that pertains to specific situatioi~s. Bill Efting stated that two different training programs have been mentioned, one that involved parking only and the other that involves all businesses. If we desire to keep business in Aspen in the 90'§ We are going to have to do something better than the other resorts are doing. We need to get the interest of the Chamber and the interest of the City and set an example. MOTION: Jack moved that Bill Erring and a member of the CCLC attend an ACRA board meeting to discuss PR training; second by Don. All in favor, motion carried. Jack volunteered to represent the CCLC. UTE MOUNTAINEER ~ GLENN PARKER Glenn Parker stated that this is the 5th year that this permit has been requested to do a back packing food demo in front of the Ute Mountaineer and it is given away as samples and it is in conjunction with the Food & Wine event. It has been written up in Food & Wine magazine. Don stated that the display is right out in front of the commercial establishment and what is to prevent other businesses from requesting tables in front of their businesses. It is a semi commercial Pitch. Don suggested relocating so that there is no connection betv~een the display and store. Warren stated that this event is commercial and he will vote against it. He is demonstrating a product that he is scl.ling in the store. COMMERCIAL CORE & LODGING COMMISSION JUNE 5, 1996 Don stated that the display shOuld be aWay ~om the commercial operation so that it doesn't look like an extension of the eXisting business. Glenn stated that in the past it has been mentioned that this might be a problem. John stated that they are not advertising the Ute they are displaying how you live in the outdoors. Possibly locate it by ~e public toilets. Don suggested that the display be on the comer of Cooper. Jack stated that we need to protect our fast food areas and it should not be in front of them. Jack also stated that he would not be in favor of this over the 4th of July. Glenn stated that he would relocate but would prefer not to. Jack asked if the health department had any concerns: John stated that there is no advertising connected with the display. Glenn stated that they want people to taste the food to see what is available. It is a fun event and has gotten country wide publicity. MOTION: John moved to approve the application for a table on the mall; second by Don. Discussion Jack stated that he sees this possibly as a conflict. Warren stated that it is clearly against our policy. John stated that he feels this is a community event and the CCLC needs to make it clear that there cannot be any connection to direct sales. Jack stated that if it is moved flaen there is no direct connection to the Ute. 7 COMMERCIAL CORE & LODGING COMMISSION JUNE 5, 1996 Warren stated that he would have no objection if the applicant got a letter of approval from the other sporting good st6re in town, Aspen Sports. Bill Erring suggested that the food be served inside the store. He stated that the Commission is worried about what Can happen. Glenn stated that the store is too small and he looses money on the event but enjoys doing it as it is a fun event. Don stated he would be in favor for one more use if the motion was amended to state a specific site. AMENDED MOTION: John amended his motiOn to include a site specific area on the Cooper Mall bY the Independence Building; second by Don. All in favor of motion and amended mOtion. Warren stated that next year the applicant should notify competing stores of the event and also submit his ~pplication one'month in adVance. MOTION: Don moved to adjourn; second by Jack. All in favor, motion carried. Meeting adjourned at 10:30 a.m. Kathleen J. Strickland, Chief DepUty Clerk